Privacy Policy
This Privacy Policy explains how MA1 Security & Investigative Services (“MA1,” “we,” “us,” or “our”) collects, uses, shares, and protects information through our websites, employee and client portals, guard-management tools, forms, and communications.
Information we collect
We may collect contact and profile details, employment and license information, schedules, time entries, job-site assignments, reports, messages, submitted forms, billing information, device and browser details, and photographs, video, documents, or other evidence you choose or are authorized to upload.
Location information
For guards and field personnel, the portal may collect precise device location to verify clock-in, clock-out, job-site geofencing, checkpoints, and safety or operational activity. MA1’s intended configuration tracks location only while a worker is clocked in or when the worker actively submits a location-based action. Location permission is required for location-dependent features.
How we use information
We use information to operate security services, authenticate users, staff and manage shifts, verify time and attendance, support Dispatch, document incidents and investigations, communicate operational updates, respond to inquiries, prepare invoices, maintain records, improve safety and service quality, and comply with applicable requirements.
SMS and mobile communications
When you provide your mobile number and affirmatively consent, MA1 may send operational messages such as shift confirmations, schedule changes, open-shift notices, replacement updates, clock-in reminders, Dispatch communications, weather alerts, and urgent updates. Messages are not marketing. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. Mobile opt-in data and consent will not be sold or shared with third parties for their marketing purposes.
How we share information
We may share information with authorized MA1 personnel, clients where operationally necessary, and service providers that support hosting, messaging, maps, weather, calendars, accounting, payments, document storage, analytics, or security. We may also disclose information when required by law, to protect safety or rights, or as part of a legitimate business transfer. We do not sell personal information.
Retention and security
We retain information for as long as reasonably necessary for operations, employment, contracts, legal obligations, dispute resolution, and recordkeeping. We use administrative, technical, and physical safeguards designed to protect information, but no system can guarantee absolute security.
Your choices
You may request access, correction, or deletion where applicable, update portal profile information, disable device permissions, or opt out of SMS by replying STOP. Disabling location may prevent clock-in, clock-out, checkpoint, or other location-dependent functions.
Third-party services
Links and integrations such as Google Maps, calendar providers, WeatherAPI, Twilio, QuickBooks, and public resource sites are governed by their own terms and privacy practices.
Contact us
Questions or privacy requests may be sent to guardservices@ma1security.net or by calling 844-621-7324. Mail may be directed to MA1 Security & Investigative Services, 28 East First Street, 2nd Floor, Mount Vernon, NY 10550.